Policies & Contact

Feel free to contact me (James) using this link.

 

Here are a few terms & conditions I have set for Unknown Succulents.

Shipping can be 7-10 days after order is received
I try my best to ship orders as soon as possible but there are many times I reach the 7-10 days after the order is received.

Potential in transit plant damage
Succulents are fragile and actually do not like being in the dark and/or tossed around. Orders are packed with the most care and protection but the following can still occur while in possession of USPS: leaf loss, etiolation, droopiness, and/or physical damage. You agree to these risks and that Unknown Succulents is not held liable for live plants being damaged while not in their possession.

USPS Sunday shipments
If you know your area DOES NOT receive USPS shipments on Sunday then please alert me in ORDER COMMENTS. I will do my best to ship your order where it will not be affected by no USPS shipments on Sundays.

No returns, alert issues ASAP
Not everything will go as planned so please address all concerns with me as soon as possible of placing and/or receiving your order. I do not issue returns to items physically received but I am willing to discuss your concerns and if compensation should or should not be issued.